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Business & Performance Skills

We have qualified trainers in the areas of leadership development, management coaching, technical and business acumen, retail and field service, behavioural change, presentation skills, time management and team building.

Our facilitators come from all over the Asia-Pacific, US and Europe and have a wide range of industry experience.

Courses can be adapted for support staff, customer service teams, management and executives. Also, we can deliver training face-to-face in groups, or in a 'virtual' classroom (webinar) as well as one to one coaching.

Our most popular courses include:
  • Presenting With Impact
  • Contemporary Leadership
  • Negotiation Skills
  • Leading Effective Meetings
  • Problem Solving & Decision Making
  • Managing Projects, Process & People
  • Building Dynamic Teams
  • Leading Virtual Teams
  • Relationship Dynamics
  • Maximising Your Time
  • Professional Writing
  • Managing Change
  • Business Acumen Simulation
  • Service Excellence
  • Telephone Sales Excellence
Talk to us about your next company conference or departmental off-site. We can support you in delivering key messages to staff; developing new skills and building confidence with them or even have some fun with a truly interactive session that lifts team spirit!



8 Steps to Giving Constructive Feedback

In this fast moving competitive business environment, constant innovation and growth are essential. The most amenable environment for this is an organisational culture of trust, where ideas are tabled freely for debate and where one’s truth is courageously shared with others in the vein of improving relationships and/or business outcomes.
 
Motivating staff members to feel comfortable giving and receiving feedback constructively is a good place to start. Below are a few tips for speaking one’s truth with grace and keeping defensive responses to a minimum.

  1. Balance constructive feedback with positive, whenever possible.
  2. Pre-prepare - be clear about the facts and your feelings.
  3. Speak from YOUR perspective - focus on using “I” statements.
  4. Focus on the issue as it pertains to you, not the person.
  5. Be curious - ask questions to generate collaborative conversation.
  6. Be responsible - take care to hold others’ self-esteem safe.
  7. Be courageous - understand your personal barriers and fears to giving feedback.
  8. Explore your personal drivers - ensure the message truly aims to promote an improved relationship or business outcome.